▼ If you received a payment confirmation email
Your screen might be displaying outdated information. Please restart your computer or smartphone and check if your points/monthly plan is correctly reflected in your account.
▼ If you did not receive a payment confirmation email
If you have not received a payment confirmation email, there might be a delay by the payment company (Paypal) in payment confirmation/credit card confirmation. In this case, the problem is usually resolved in 1 to 2 hours. We apologize for the inconvenience, and please wait a moment until the payment delay is resolved.
In addition, your payment information is saved in your payment history. If you repurchase the product before it is reflected in your account, you may be billed twice when the product is delivered. Therefore, please wait without repurchasing the product.
If you do not receive the payment confirmation email after 2 hours or more, please contact us with the "Inquiry form".