If you have previously used IDIY and have lost your registered e-mail address, we will not be able to issue you a new password. Please try the following: 

1. Have you received any notification e-mails from IDIY?
Please search for the word "IDIY" in your inbox, and check again to see if you have received an e-mail from us.

2. Are you using the wrong domain?
Is the string of characters after the "@" symbol, such as "gmail.com" or "icloud.com" correct?

If you still have difficulty in resolving the issue above, please feel free to contact us using the "Inquiry" form with your name, username, and the e-mail address that you most likely registered with.