IDIY HELP CENTER

Service Service

About IDIY

• Why an order cannot be deleted (How to delete orders)

IDIY Business

• What is IDIY Business? #BIZ

Purchase

• Credit card cannot be registered. I cannot use it. Why?

Trouble

• The "Create order" button does not respond, the screen is not displayed normally, and when I select a service, I cannot proceed to the next step. What should I do?
• I bought points/monthly plan but it is not reflected in my account.

Use IDIY Use IDIY

return your essay

• If there is a problem with the order or the instructor's availability, what measures can IDIY management take to correct the problem?

Use IDIY

• About the "Retry exercise" feature
• Why my draft data has reached the storage limit and what to do about it (how to delete your draft data)
• Reasons why you cannot reorder (order again)
• How do I cancel an order?

Correction Result

Correction Result

• How to download PDF files (Why can't I download PDF files?)

Monthly plan ・ Points Monthly plan ・ Points

Monthly plan

• I have a monthly plan, but "monthly plan not applied" or "Insufficient points" appears on the submission confirmation screen. Why is this?

New registration・login New registration・login

Registration

• I cannot set up my profile or email verification/authentication code correctly.

Login

• I registered as a new user using my social media account and I can't log in anymore. What should I do?
• I have lost my registered email address.
• I am having trouble logging in. How do I log in?